Sandvik AB is a swedish multinational engineering company specializing in products and services for:
Mining
Rock excavation
Rock drilling
Rock processing (crushing and screening)
Metal cutting and machining
Sandvik is a global, high-tech engineering group providing solutions that enhance productivity, profitability and sustainability for the manufacturing, mining and infrastructure industries
In 2023, the group had approximately 41,000 employees, sales in about 170 countries and revenues of about SEK 127 billion.
Sandvik aim to be number one in majority of the markets where they operate. This is achieved through strong brands and innovative offerings. Their strategic priorities include, for example, price leadership, providing a leading performance-based offering and close relationships for customer insights.
Sandvik offerings cover the entire customer value chain and are based on extensive investments in research and development, customer insights and deep knowledge of industrial processes and digital solutions.
Target and examples of actions ▌
2025 Target ▌
All our company divisions are fully dedicated to utilizing all available resources to conduct through evaluations of customer satisfaction levels and to introducing measurable enhancements guided by verified data.
Examples of actions ▌
Structured methods for measurement of customer satisfaction
Offering of solutions and expertise to support customers in their digital journey
Training of indirect sales channels in how our solutions can solve customer problems
Sandvik has world-leading positions in the following areas:
Equipment and tools, service, digital solutions and sustainability-driving technology for the mining and infrastructure industries, such as automated and electric mining equipment and eco-efficient rock processing
Metal-cutting tools, tooling systems and digital solutions driving higher efficiency and automation in component manufacturing, as well as industrial metrology technologies, additive manufacturing services and metal powder